At Mumasupial we want you to enjoy using your pouch so we will gladly exchange your baby pouch for a different size or colour if the selection was incorrect.


Refunds will be given within 7 days of purchase and must have been purchased directly from us,( not a retail outlet) and the carrier must be in new condition. ie not torn, dirty, damaged or altered in any way. A $15 restocking fee will be charged on all returns

Clearance/sale items, special/custom sized orders and seasonal items cannot be exchanged or refunded and are all considered final sales.

We reserve the right to refuse and exchange or refund if the pouch is badly damaged or show signs of wear, misuse, stains, animal hair etc.